# Users ## Description The **Users tab** shows who is using a specific agent, how often they access it, and when activity peaks. Filter by time ranges, view **live and historical counts**, scan **access-time heatmaps**, and drill into **per-user details** (messages sent and last active) to guide outreach and support. --- ## Target Audience **Administrator · Superadministrator** --- ## Features #### Live & Historical Counts View **currently logged-in users**, users active in the **last 30 days**, and the **total registered users** for the agent. #### Flexible Time Filters Switch between **Today**, **Past 7 Days**, **Past Month**, or a **Custom Date Range**. All tables and charts automatically update to match your selection. #### Active Users Over Time Track how many **unique users** engaged with the agent within the selected period. #### Access Times Heatmap See a **time-of-day/day-of-week grid** where darker shades indicate higher user activity—helping you quickly spot **peak hours**. #### User Details Table For each user, view: - **Name/Username** - **Messages sent** (specific to this agent) - **Last active timestamp** --- ## How to Use (step by step) #### Open Analytics → Users - In the agent header, click the **Analytics** button. - Select the **Users tab**. #### Set Your Timeframe - Choose **Today**, **7 Days**, **Past Month**, or **Custom**. - All counts, charts, and tables refresh to match your selection. #### Check Topline Counts - Review the **currently logged-in**, **last-30-days**, and **total registered users** metrics to gauge adoption and growth. #### Scan the Active-Users Trend - Use the chart to observe **growth or decline** in unique users over time. #### Study the Access Times Heatmap - Identify **peak access windows** (darkest cells) to schedule announcements, office hours, or reminders when most users are online. #### Drill into User Details - Sort or filter the table to find users with: - High message volume - Recent activity - Inactivity for targeted follow-up --- ## Pedagogical Use Cases #### Targeted Outreach Filter for **inactive or low-activity learners** and send personalized reminders or learning resources. #### Scheduling Support Use the **heatmap** to time **office hours** or **content releases** when most learners are active. #### Cohort Health Check Track **30-day activity** and **active-user trends** to confirm adoption following new agent launches or updates. #### Intervention Prioritization Combine **messages sent** and **last active** to identify learners who need help (e.g., those with high activity but low success rates or long inactivity). #### Reporting & Stakeholder Updates Export or share **clean user counts** and **peak-time visualizations** to demonstrate engagement and participation patterns. --- The **Users tab** helps you understand **who is engaging**, **when they engage**, and **how often they interact**—so you can deliver **timely, data-driven support** to your learners.