# Notification Alerts

![The Alerts tab of the notifications page listing predefined alert templates, each with an Inactive toggle and an Edit button](/images/docs/os/notifications/notification_alerts.webp)

## Overview

The Alerts tab manages the platform's predefined, automated notifications. As the page states: "Manage predetermined alerts. Toggle them on/off and edit their content." Each alert is a template tied to a platform event — a learner hitting a course milestone, new content being published, a registration, an invitation — that fires automatically when the event occurs.

Every alert appears as a card with its name, a description of when it triggers, an **Active/Inactive** toggle, and an **Edit** button for customizing the message that gets delivered. Alerts are off ("Inactive") until an administrator enables them.

Reach the tab from the notifications page: open **Notifications** from the bell icon or the left navigation, then switch the top-left toggle from **Inbox** to **Alerts**. The **+ New Notification** button remains available here for sending one-off messages.

## Target Audience

**Administrator**

## Features

#### Alert cards
Each predefined alert is listed with its name and trigger description. Alerts visible on this screen include: **Course Milestone Reached** ("Notifies learners when their course completion crosses a configurable threshold (e.g. 25%, 50%, 75%, 100%)."), **New Content Available** ("Notifies learners when new content is published in a course they are enrolled in."), **App Registration** ("Email template for app registration"), **Course Invitation** ("Email template for course invitation"), **Course License Assignment**, **Course License Group Assignment**, and **Course Schedule Change**.

#### Active / Inactive toggle
Each card carries a switch showing the alert's current state. Toggling it on activates the alert so the platform starts delivering it when its trigger event occurs; toggling it off silences it without deleting the template.

#### Edit button
Opens the "Edit Notification Template" dialog for that alert, described as "Update the notification content and cadence. Required fields are indicated in the form." The dialog contains a **Template Name** field (non-customizable — it identifies the alert), a **Message Title** field ("Required. This appears in the notification header."), and a **Message Body** field ("Required. Provide the full content that will be delivered to learners.").

#### New Notification
The **+ New Notification** button in the top-right opens the same compose dialog as the [Inbox tab](inbox.md) for sending a one-off notification to selected users or groups.

## How to Use

#### Step 1: Open the Alerts tab
Go to the notifications page and click **Alerts** in the Inbox/Alerts toggle at the top-left. The list of predefined alert templates loads.

#### Step 2: Customize the message
Click **Edit** on an alert. Adjust the **Message Title** and **Message Body** (the Template Name is fixed), then save. Both fields are required.

#### Step 3: Activate the alert
Flip the card's toggle from **Inactive** to active. From then on, the platform sends the alert automatically whenever its trigger event occurs — for example, each time a learner crosses a course-completion threshold.

#### Step 4: Silence when needed
Toggle an alert back to **Inactive** at any time to stop deliveries; your edited content is preserved for when you re-enable it.