# EAB Navigate + MentorAI Integration > Source: https://ibl.ai/resources/integrations/eab-navigate-mentorai *Turn early alert signals into personalized AI mentoring — automatically, at scale.* EAB Navigate surfaces at-risk students through predictive analytics and advisor workflows. But identifying a student is only half the battle — timely, personalized support is what drives retention. ibl.ai MentorAI bridges that gap. When Navigate flags a student, MentorAI deploys a purpose-built AI mentor that delivers targeted academic support, answers questions, and guides the student toward next steps — 24/7. Your institution owns the AI agents, the data, and the infrastructure. No vendor lock-in, no black-box models — just compliant, scalable student support that works alongside your existing Navigate workflows. ## Capabilities ### Alert-Triggered AI Mentoring When EAB Navigate raises an early alert, MentorAI automatically initiates a personalized support session for that student — no advisor manual handoff required. Intervention happens in minutes, not days. ### Personalized Academic Support at Scale MentorAI agents are scoped to each student's enrolled courses, risk factors, and academic history. Every interaction is relevant, contextual, and purpose-built — not a generic chatbot response. ### 24/7 Student Availability MentorAI operates around the clock, ensuring students receive support when advisors are unavailable — evenings, weekends, and high-demand periods like midterms and finals. ### Advisor Visibility via Navigate Notes Session summaries and escalation flags flow back into EAB Navigate automatically. Advisors stay informed of AI interactions without leaving their existing workflow. ### Institution-Owned AI Agents Unlike SaaS AI tools, MentorAI runs on your infrastructure. Your institution owns the agent code, student interaction data, and model configurations — with zero vendor lock-in. ### FERPA-Compliant by Design All student data processed by MentorAI stays within your institution's environment. ibl.ai's architecture is FERPA, HIPAA, and SOC 2 compliant, with no student data sent to third-party AI providers. ## Setup ### Step 1: Provision ibl.ai MentorAI on Your Infrastructure (~1-2 days) Deploy MentorAI to your institution's cloud or on-premise environment. ibl.ai provides infrastructure-as-code templates for AWS, Azure, and GCP. Your team retains full ownership of agents, data, and compute. Requirements: - Cloud or on-premise environment (AWS, Azure, GCP, or private cloud) - ibl.ai license and deployment credentials - Institution IT administrator access ### Step 2: Configure EAB Navigate API Access (~2-4 hours) Enable API access in your EAB Navigate instance and generate credentials for the ibl.ai integration middleware. Work with your EAB Navigate CSM to whitelist the MentorAI middleware endpoint. Requirements: - EAB Navigate administrator access - EAB Navigate API credentials (client ID and secret) - Approved IP or endpoint whitelist from EAB ### Step 3: Map Navigate Alert Types to MentorAI Agent Profiles (~4-8 hours) Define which Navigate early alert categories (e.g., missed appointments, low grades, attendance) trigger which MentorAI agent personas. Configure agent scope, tone, and subject-matter focus per alert type. Requirements: - Navigate alert taxonomy documentation - ibl.ai MentorAI agent configuration console access - Academic affairs stakeholder input on intervention priorities ### Step 4: Connect SIS for Student Context Enrichment (~1 day) Integrate your SIS (Banner, PeopleSoft, or Colleague) with ibl.ai to enrich MentorAI sessions with course enrollment, program, and academic standing data. This enables agents to deliver contextually accurate support. Requirements: - SIS API or data export credentials - ibl.ai SIS connector configuration - Data governance approval for student record sharing ### Step 5: Enable Feedback Loop to Navigate Advisor Notes (~2-4 hours) Configure the ibl.ai reporting connector to push MentorAI session summaries, engagement metrics, and escalation flags back into EAB Navigate as advisor notes or case updates. Advisors see AI interactions in context. Requirements: - EAB Navigate write-back API permissions - ibl.ai reporting connector enabled - Agreement on note format and escalation thresholds ### Step 6: Pilot, Test, and Go Live (~2-4 weeks) Run a controlled pilot with a defined student cohort. Validate alert-to-agent trigger accuracy, session quality, and Navigate feedback loop integrity. Iterate on agent profiles before full institutional rollout. Requirements: - Pilot cohort defined (e.g., first-year at-risk students) - QA checklist from ibl.ai onboarding team - Advisor and student feedback collection mechanism ## Technical Requirements **EAB Navigate Requirements:** - EAB Navigate license with API access enabled - Navigate administrator credentials for API key generation - Early alert module configured with defined alert types - EAB CSM approval for third-party API integration - Navigate version compatible with REST API v2 or later **ibl.ai MentorAI Infrastructure:** - Cloud environment: AWS, Azure, GCP, or on-premise Kubernetes cluster - Minimum 8 vCPU / 32GB RAM for MentorAI agent runtime (scales with concurrent users) - ibl.ai Agentic OS license with MentorAI module enabled - TLS 1.2+ for all API communication - Institution-controlled LLM endpoint (OpenAI, Azure OpenAI, or self-hosted model) **Data & Compliance:** - FERPA data sharing agreement reviewed and approved by institutional counsel - SIS API credentials for student enrollment data enrichment (Banner, PeopleSoft, or Colleague) - Data residency confirmed within institution's approved geographic boundary - SOC 2 Type II documentation available from ibl.ai upon request - Student notification policy updated to reflect AI-assisted advising interactions ## FAQ **Q: Does MentorAI replace EAB Navigate advisors or the Navigate platform?** No. MentorAI acts as a first-response AI layer that works alongside Navigate and your advisors. It handles routine check-ins, academic Q&A, and resource navigation, while advisors focus on complex, high-touch cases. Navigate remains your system of record for student risk and advising workflows. **Q: Is student data from EAB Navigate sent to any third-party AI provider?** No. MentorAI runs on your institution's own infrastructure. Student data from Navigate never leaves your environment and is never sent to external AI vendors. ibl.ai's architecture is FERPA-compliant by design, and your institution retains full data ownership. **Q: How quickly does MentorAI respond after Navigate raises an early alert?** The integration supports real-time webhook triggers from Navigate. Once an alert is raised, MentorAI can initiate a student-facing session within minutes, depending on your institution's configured alert-to-agent mapping rules. **Q: Can we customize which Navigate alerts trigger MentorAI and what the agent does?** Yes. During setup, you map each Navigate alert type to a specific MentorAI agent profile. You control the agent's scope, subject focus, tone, and escalation thresholds. Different alerts can trigger different agent behaviors — for example, a missed appointment alert triggers a different response than a low-grade alert. **Q: Will advisors be able to see what MentorAI discussed with a student?** Yes. MentorAI session summaries, key topics covered, and any escalation flags are automatically written back into EAB Navigate as advisor notes. Advisors have full visibility into AI interactions without leaving their Navigate workflow. **Q: What SIS platforms does this integration support for student data enrichment?** ibl.ai MentorAI includes pre-built connectors for Ellucian Banner, PeopleSoft Campus Solutions, and Ellucian Colleague. Custom SIS integrations are also supported via REST API or scheduled data exports. **Q: How long does it take to implement the EAB Navigate and MentorAI integration?** A typical implementation — including infrastructure deployment, API configuration, agent profile setup, and a pilot cohort test — takes 4 to 8 weeks. Timeline varies based on SIS complexity and institutional IT readiness. **Q: Does ibl.ai offer support for institutions that are new to AI in student success?** Yes. ibl.ai provides onboarding support, agent configuration guidance, and a dedicated implementation team. ibl.ai also offers change management resources to help advising and academic affairs teams adopt AI-assisted workflows effectively.