# Support & Partnership

> Source: https://ibl.ai/support

A long-term partner invested in your outcomes — not just a platform

**Contact:** support@iblai.zendesk.com | (571) 293-0242

## 24/7 Support: Always-On Platform Support

Your AI infrastructure is critical — we treat it that way

### Uptime & Reliability

- 24/7 monitoring and incident response
- Proactive infrastructure health checks
- Rapid escalation and resolution paths
- SLA-backed availability commitments

### Security & Compliance

- Continuous security monitoring
- Vulnerability assessment and patching
- Compliance guidance for your regulatory context
- Audit trail and access governance

### Technical Assistance

- Agent configuration and troubleshooting
- Integration support for data sources and SSO
- Performance optimization guidance
- Dedicated communication channels

*Support is the foundation — partnership is the model*

## Partnership Model: More Than a Platform, More Than a Dev Shop

We are invested in your outcomes — not in keeping you dependent

### Not a vendor

Vendors sell licenses and move on. We stay to build alongside you, adapting as your needs evolve.

### Not a dev shop

Dev shops build to spec and hand off. We bring strategic vision and stay accountable to your results long-term.

### A partner

We work with you to successfully build with AI in a way that you control — your code, your data, your infrastructure.

## No Lock-In: Full Ownership, Zero Lock-In

You own everything — the code, the data, the deployment, and the choice to stay

### Full code ownership

You receive the complete platform codebase via GitHub. It runs on your infrastructure, under your control. If the partnership ends, you keep everything.

### Vendor-agnostic by design

The platform works with any LLM — OpenAI, Google Gemini, Anthropic, open-source models like LLaMA, or your own fine-tuned models. You are never locked to a single AI provider.

### Your infrastructure, your rules

Deploy on AWS, Azure, GCP, on-premise, or let us host it. The platform adapts to your environment — your environment doesn't adapt to us.

### Your team can build independently

Full API coverage, MCP integration, modular architecture. Your engineers can build, extend, and maintain agents without us. We're here because you want us, not because you need us.

## Outcomes: Invested in Your Results

Our success is measured by yours — we care that AI actually works for your organization

### We adapt to you

When project direction changes, we adjust. Our teams are described as eager to adapt and suggest new ways forward — not rigid or resistant to change.

### We meet deadlines

Organizations working with us describe it as easier than working with any engineering team — with accountability for timelines and quality.

### We enhance, not shortcut

Our implementations are designed around real outcomes — pedagogical principles for education, operational goals for enterprise — not technological shortcuts.

### We transfer knowledge

We don't create dependency. We build with your team, train your engineers, and ensure your institution can operate and extend the platform independently.

## From Our Partners: What Organizations Say

> "Easier than working with any engineering team — with deadline accountability."
> — Nvidia

> "Eager to adapt and suggest new ways forward despite project direction changes."
> — MIT

> "Responsive, flexible, incredibly supportive, and forward thinking."
> — American Public University System

> "Creativity, integrity and technological expertise — delivered on time, on budget, with the highest quality imaginable."
> — Partner organization

View all case studies: https://ibl.ai/casestudies

## Our Commitment: The Partnership in Practice

1. **You own the code and the data** — Full GitHub repository, perpetual license. No retrieval fees, no exit penalties, no sunset risk.

2. **You choose the AI models** — Any LLM, any provider. Switch models without rewriting agents. Your platform stays relevant as AI evolves.

3. **You control the infrastructure** — Your cloud, your on-premise, or ours. We never require access to your production data unless you choose to give it.

4. **Your team can build without us** — We train your engineers, provide full API access, and build in a way that transfers capability — not creates dependency.

5. **We stay because you want us to** — 24/7 support, ongoing agent development, strategic guidance. The relationship continues because it delivers value — not because you're locked in.

## At Scale: 1.6M+ Users from 400+ Organizations

Universities, corporations, and government agencies

- **1.6M+** — Users served
- **400+** — Organizations
- **24/7** — Support coverage
- **Any LLM** — Model-agnostic

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*[View on ibl.ai](https://ibl.ai/support)*