# Report a Bug

Something not working the way it should? We're sorry for the trouble. There's no form to wrestle with and no ticket queue to guess at — just send our engineering team a quick note describing what happened, and a real person will follow up.

## Report a bug

Choose your app, add your email, and describe what went wrong. We'll open a pre-filled message to our support team — just hit send and we'll take it from there.

- **App**: Select your app — ibl.ai, Agentic OS, Agentic LMS, Agentic Video, Agentic Content, or Agentic Credentials.
- **Your email address**: We'll use this to follow up with questions or to let you know when it's fixed.
- **What went wrong?**: Describe the bug, the steps to reproduce it, and what you expected to happen instead.
- **Email support to report this bug**: Opens a pre-filled message to support@iblai.zendesk.com.

To report a bug directly, email **support@iblai.zendesk.com** with a subject line noting the bug, the app, and your email address.

This goes straight to the ibl.ai engineering team. The more detail you share, the faster we can reproduce and fix the issue.

- **Support**: support@iblai.zendesk.com
- **Response time**: We reply within one business day and triage every bug report.
- **Other questions**: Contact our team at /contact.

## What helps us most

Steps to reproduce the issue, what you expected versus what actually happened, and the page or screen where it occurred.

## Screenshots speed things up

Attach a screenshot or screen recording, plus your device, browser, and app version if you know them.

## How it works

1. **Send your report** — Pick your app, describe the bug, and email support@iblai.zendesk.com using the button on the page.
2. **We reproduce it** — Our engineers confirm the issue, identify the root cause, and prioritize it by severity.
3. **We ship a fix** — We resolve the bug and email you to let you know when the fix is live.

## Frequently Asked Questions

**What should I include in a bug report?**
Steps to reproduce the issue, what you expected to happen, what actually happened, and screenshots if you have them.

**How fast will it be fixed?**
We triage every report within one business day. Fix timelines depend on severity — we prioritize crashes and data issues first.

**Can I report a security issue here?**
For security vulnerabilities, email support@iblai.zendesk.com and mark it urgent. We treat security reports as our top priority.

**Which apps can I report bugs for?**
Any app published by ibl.ai, including ibl.ai, Agentic OS, Agentic LMS, Agentic Video, Agentic Content, and Agentic Credentials. Select your app in the form.

**Will I hear back?**
Yes. We follow up with questions if we need them and let you know when the fix ships.

**Have a suggestion instead?**
If it's an idea rather than something broken, head to our feature request page at /support/feature-request so it reaches the right team.