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Capgemini: Harnessing the Value of Generative AI - 2nd Edition: Top Use Cases Across Sectors

Jeremy WeaverDecember 27, 2024
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Capgemini’s report examines the widespread adoption of generative AI across industries, highlighting increased investments, improved productivity, and enhanced customer satisfaction. It emphasizes the growing role of AI agents, the need for strong governance, and addresses ethical and environmental concerns based on insights from a global survey of 1,100 executives.

Capgemini: Harnessing the Value of Generative AI - 2nd Edition: Top Use Cases Across Sectors



Summary of Read Full Report (PDF)

This Capgemini Research Institute report examines the rapidly expanding adoption of generative AI across various sectors. The report highlights a significant increase in organizational investment and implementation of generative AI, showcasing tangible benefits like improved productivity and customer satisfaction.

A key focus is the emergence of AI agents, their potential for enhanced automation, and the need for robust governance frameworks. The research is based on a global survey of 1,100 executives and provides recommendations for organizations to successfully integrate generative AI into their operations.

The report also addresses ethical considerations and environmental impacts associated with generative AI.

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