Deploy purpose-built AI agents that automate help desk triage, streamline system integrations, and strengthen security monitoring — all on your own infrastructure with zero vendor lock-in.
Research university IT teams support tens of thousands of students, faculty, and staff across sprawling, siloed systems — from legacy SIS platforms to dozens of research-specific tools.
Help desk queues overflow with repetitive requests while skilled engineers are buried in manual integrations between Banner, Canvas, PeopleSoft, and hundreds of departmental applications.
Meanwhile, compliance obligations under FERPA, HIPAA, and institutional security frameworks demand constant vigilance — leaving IT leaders stretched thin and reactive rather than strategic.
University IT help desks handle thousands of tickets monthly, with up to 60% being repetitive password resets, access requests, and software installs that consume Tier-1 staff time.
Up to 60% of tickets are repetitive and automatableResearch universities average 400+ SaaS applications alongside legacy SIS and LMS platforms, creating brittle point-to-point integrations that break frequently and require manual intervention.
400+ average SaaS apps per large research universityManaging provisioning and deprovisioning for 15,000–60,000 users across research labs, colleges, and administrative units creates significant security exposure and compliance risk.
Orphaned accounts persist an average of 47 days post-departureIT security teams at research universities face a 3.5x higher rate of cyberattacks than other higher ed institutions, yet most operate with understaffed SOC teams and manual alert triage.
Research universities face 3.5x more cyberattacks than peersMaintaining audit trails for FERPA, HIPAA, and federal research data compliance requires significant manual documentation effort, diverting IT staff from higher-value work.
Compliance tasks consume 20–30% of senior IT staff timeA purpose-built Tier-1 support agent that resolves password resets, software access requests, VPN issues, and common troubleshooting queries autonomously — escalating only complex cases to human staff.
AI agents monitor and manage data flows between Banner, Canvas, PeopleSoft, and third-party research tools — detecting failures, retrying jobs, and alerting engineers with full context.
Automated provisioning and deprovisioning workflows triggered by HR and registrar events, ensuring access rights are accurate across all systems from day one to departure.
AI agents continuously analyze access logs, network events, and user behavior patterns to surface anomalies and generate prioritized, context-rich alerts for your security team.
Automatically generate and maintain audit-ready documentation for FERPA, HIPAA, and federal research data compliance, reducing manual reporting burden significantly.
An AI-powered self-service portal that surfaces relevant knowledge base articles, guides users through troubleshooting steps, and learns from resolved tickets to improve over time.
Audit existing IT workflows, ticketing systems, and integration landscape. Deploy Agentic OS on university-owned infrastructure and establish secure connections to existing systems.
Train and deploy the AI Help Desk Agent on historical ticket data. Launch the self-service portal and integrate with existing identity provider (SSO/LDAP) for authenticated interactions.
Deploy identity lifecycle automation connected to Banner/PeopleSoft HR feeds. Activate integration monitoring agents and configure security anomaly detection on log streams.
Activate compliance audit trail generation for FERPA and HIPAA workflows. Establish feedback loops so agents learn from resolved tickets and flagged false positives.
Staff manually triage every incoming ticket, with password resets and access requests consuming the majority of Tier-1 capacity.
AI Help Desk Agent resolves up to 75% of Tier-1 tickets autonomously, freeing staff for complex, high-value support work.
Integration failures between Banner, Canvas, and third-party tools are discovered reactively — often after users report data discrepancies.
AI agents proactively monitor all integration pipelines, detect failures in real time, and provide engineers with full diagnostic context.
Provisioning and deprovisioning are manual, ticket-driven processes prone to delays and errors, leaving orphaned accounts as a persistent security risk.
Automated identity lifecycle workflows trigger instantly from HR and registrar events, ensuring accurate access across all systems.
Security analysts manually review logs and alerts, leading to alert fatigue and delayed response to genuine threats.
AI agents surface prioritized, context-rich anomaly alerts, reducing noise and enabling faster, more confident incident response.
FERPA and HIPAA audit documentation is assembled manually before each review cycle, consuming significant senior staff time.
Continuous automated audit trail generation means compliance documentation is always current and audit-ready with minimal staff effort.
The core platform for building, deploying, and managing all IT-focused AI agents — help desk, identity, integration monitoring, and security — on university-owned infrastructure with full data sovereignty.
Deploy an IT-specific MentorAI agent to guide students and staff through self-service troubleshooting, software onboarding, and IT policy questions — reducing help desk volume from non-technical users.
Assess and credential IT staff competencies in areas like cybersecurity, system administration, and compliance — supporting professional development and skills gap analysis within the IT department.
See how ibl.ai deploys AI agents you own and control—on your infrastructure, integrated with your systems.