Report a Bug in an ibl.ai App

This page lets users of apps published by ibl.ai — including ibl.ai, Agentic OS, Agentic LMS, Agentic Video, Agentic Content, and Agentic Credentials — report bugs directly to the engineering team. To report a bug, email support@iblai.zendesk.com describing what went wrong.

How to Report a Bug

What to Include

Steps to reproduce the issue, what you expected versus what actually happened, screenshots or a screen recording, and your device, browser, and app version.

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Report a Bug

Something not working the way it should? We're sorry for the trouble. There's no form to wrestle with and no ticket queue to guess at — just send our engineering team a quick note describing what happened, and a real person will follow up.

Report a bug

Choose your app, add your email, and describe what went wrong. We'll open a pre-filled message to our support team — just hit send and we'll take it from there.

We'll use this to follow up with questions or to let you know when it's fixed.

Optional — you can also add this in the email we open for you.

Email support to report this bugOpens a pre-filled message to support@iblai.zendesk.com

Enter a valid email address above to pre-fill your request. You can also email support@iblai.zendesk.com directly.

This goes straight to the ibl.ai engineering team. The more detail you share, the faster we can reproduce and fix the issue.

Response time

We reply within one business day and triage every bug report.

Other questions

Contact our team

What helps us most

Steps to reproduce the issue, what you expected versus what actually happened, and the page or screen where it occurred.

Screenshots speed things up

Attach a screenshot or screen recording, plus your device, browser, and app version if you know them.

How it works

1

Send your report

Pick your app, describe the bug, and email support@iblai.zendesk.com using the button above.

2

We reproduce it

Our engineers confirm the issue, identify the root cause, and prioritize it by severity.

3

We ship a fix

We resolve the bug and email you to let you know when the fix is live.

Frequently Asked Questions

What should I include in a bug report?

Steps to reproduce the issue, what you expected to happen, what actually happened, and screenshots if you have them.

How fast will it be fixed?

We triage every report within one business day. Fix timelines depend on severity — we prioritize crashes and data issues first.

Can I report a security issue here?

For security vulnerabilities, email support@iblai.zendesk.com and mark it urgent. We treat security reports as our top priority.

Which apps can I report bugs for?

Any app published by ibl.ai, including ibl.ai, Agentic OS, Agentic LMS, Agentic Video, Agentic Content, and Agentic Credentials. Select your app in the form above.

Will I hear back?

Yes. We follow up with questions if we need them and let you know when the fix ships.

Have a suggestion instead?

If it's an idea rather than something broken, head to our feature request page so it reaches the right team.