Users
Description
The Users tab shows who is using a specific mentorAI, how often they access it, and when activity peaks.
Filter by time ranges, view live and historical counts, scan access-time heatmaps, and drill into per-user details (messages sent and last active) to guide outreach and support.
Target Audience
Instructor · Administrator
Features
Live & Historical Counts
View currently logged-in users, users active in the last 30 days, and the total registered users for the mentor.
Flexible Time Filters
Switch between Today, Past 7 Days, Past Month, or a Custom Date Range.
All tables and charts automatically update to match your selection.
Active Users Over Time
Track how many unique users engaged with the mentor within the selected period.
Access Times Heatmap
See a time-of-day/day-of-week grid where darker shades indicate higher user activity—helping you quickly spot peak hours.
User Details Table
For each user, view:
- Name/Username
- Messages sent (specific to this mentor)
- Last active timestamp
How to Use (step by step)
Open Analytics → Users
- In the mentor header, click the Analytics button.
- Select the Users tab.
Set Your Timeframe
- Choose Today, 7 Days, Past Month, or Custom.
- All counts, charts, and tables refresh to match your selection.
Check Topline Counts
- Review the currently logged-in, last-30-days, and total registered users metrics to gauge adoption and growth.
Scan the Active-Users Trend
- Use the chart to observe growth or decline in unique users over time.
Study the Access Times Heatmap
- Identify peak access windows (darkest cells) to schedule announcements, office hours, or reminders when most students are online.
Drill into User Details
- Sort or filter the table to find users with:
- High message volume
- Recent activity
- Inactivity for targeted follow-up
Pedagogical Use Cases
Targeted Outreach
Filter for inactive or low-activity learners and send personalized reminders or learning resources.
Scheduling Support
Use the heatmap to time office hours or content releases when most learners are active.
Cohort Health Check
Track 30-day activity and active-user trends to confirm adoption following new mentor launches or updates.
Intervention Prioritization
Combine messages sent and last active to identify learners who need help (e.g., those with high activity but low success rates or long inactivity).
Reporting & Stakeholder Updates
Export or share clean user counts and peak-time visualizations to demonstrate engagement and participation patterns.
The Users tab helps you understand who is engaging, when they engage, and how often they interact—so you can deliver timely, data-driven support to your learners.