Analytics: Topics

The Topics analytics tab with Topics, Conversations, and Messages cards and the Conversations chart

Overview

The Topics tab shows what learners talk to the AI agents about, grouped into topics the platform identifies automatically, and how they rate the answers.

Target Audience

Administrator | Analytics viewers

Features

Topic cards

Topics, Conversations, and Messages for the period.

Conversations

A chart of conversations over time.

Average Rating

The average rating users gave the agents' responses, out of 5.

Topics Details

A ranked list of topics by volume.

How to Use

Step 1: See what people ask

Read Topics Details to find the subjects that come up most.

Step 2: Act on it

Turn frequent topics into course content, or give the agents better material on them. Open Transcripts filtered to a topic to read the conversations.