Analytics: Topics

Overview

The Topics tab shows what learners talk to the AI agents about, grouped into topics the platform identifies automatically, and how they rate the answers.

Target Audience

Administrator | Analytics viewers

Features

Topic cards

Topics, Conversations, and Messages for the period.

Conversations

A chart of conversations over time.

Average Rating

The average rating users gave the agents' responses, out of 5.

Topics Details

A ranked list of topics by volume.

How to Use

Step 1: See what people ask

Read Topics Details to find the subjects that come up most.

Step 2: Act on it

Turn frequent topics into course content, or give the agents better material on them. Open Transcripts filtered to a topic to read the conversations.