Analytics: Transcripts

The Transcripts analytics tab with average messages, average cost, and average rating cards, the Topics, user, and Clear All filters, a conversation summary line, and the first conversation card

Overview

The Transcripts tab lets you read the conversations people have had with the AI agents, including what the agent retrieved to answer them. See also OS Analytics: Transcripts, which uses the same viewer.

Target Audience

Administrator | Analytics viewers | Watchers

Features

Transcript cards

Average number of messages per conversation, Average cost per conversation, and Average rating.

Filters

Topics (choose several), a user filter (All users by default), and Clear All.

Summary

A line above the list totals the filtered conversations: conversations, user queries, assistant responses, and the average sentiment score.

Conversation list

Each conversation shows its message count, estimated cost, creation date, and sentiment (Positive, Neutral, or Negative), paged as "Page X of Y • N total records".

Conversation Transcript

Click a conversation to read it, with the agent and model named at the top. Show Details on a turn reveals its metadata, request context, and Retrieved Documents. Before you choose one: "Select a conversation to view its transcript".

How to Use

Step 1: Filter

Choose a topic or user to narrow the list.

Step 2: Read

Click a conversation and read the transcript. Check Retrieved Documents when an answer looks wrong, to see what the agent was working from.